Threads and Comments
Public Comments and Private Threads. What's the differenence?
Each entity in the system has built-in comments functionality.
Any user added or assigned to the entity can see comments and add new.
To create an alternative way of communicating with the users, we have threads functionality where users with associated permission can create thread and manually pick assigned users to the entity who will have access to the created thread.
Use this function, for example, if you’d like to discuss internally something that shouldn’t be shared with other assigned users to the entity, i.e. customer or client.
Comments and Threads Features
Files
Each comment can have attachements
Notifications
User adding the comment can notify other users about this comment or keep comment silent.
External Users Notifications
External users, even not added to the app or entity, can receive email notification with comment text. Just specify recepients emails after # sign, i.e.
#al@onsft.com, ben@onsft.com
Threads
Use threads to organize discussion within selected users without exposing discussion to all users assigned to the entity.
Questions? Comments?
Let us know, our product team is ready to help.
